Privacy Policy for ModelMango

Welcome to ModelMango. We are committed to protecting your privacy and handling your data in an open and transparent manner. This Privacy Policy explains how we collect, use, process, and safeguard your information when you use our website and services ("Service"). Our servers are managed in Europe.

We collect information necessary to provide and improve our Service:

• Account Information: When you register for an account, we may collect information such as your username, email address, and password (stored securely using hashing). If you subscribe to paid services, payment information might be collected by our third-party payment processor.
• Usage Data: We may collect information about how you interact with our Service, such as features used or actions taken. This data is primarily used in an aggregated or anonymized form to maintain and improve service functionality. We do not perform analysis on individual customer behavior patterns for unrelated purposes.
• API Keys / Exchange Connection Data (If applicable): If you choose to connect your exchange accounts via API keys for automated trading features, we will store these keys. They are stored encrypted and are used solely to execute trades or retrieve data as configured by you within the Service.
• Cookies: We use cookies necessary for the functioning of our website. Please see our Cookie Policy for more details.

We use the information collected for the following purposes:

• To Provide and Maintain the Service: Including account management, generating AI predictions, enabling configured features (like automated trading), and providing customer support.
• To Improve the Service: We may use anonymized or aggregated usage data to understand how our Service is used and identify areas for improvement.
• Security: To protect the security and integrity of our Service, prevent fraud, and enforce our terms.
• Communication: To send you important service-related notices, updates, or respond to your inquiries via info@giovannicanclini.com.
• Compliance: To comply with applicable legal obligations.

We implement robust security measures to protect your data:

• Encryption: Data stored on our European servers, including sensitive information like API keys, is encrypted.
• Access Control: Your personal data is not accessible from outside our secure infrastructure. Internal access is restricted to personnel who require it to perform their job functions (e.g., customer support).
• User Responsibility: You are responsible for maintaining the confidentiality of your account password and the security of any API keys you provide, including setting appropriate permissions on your exchange accounts.

Despite these measures, no electronic transmission or storage system is 100% secure. We cannot guarantee absolute security.

We retain your personal information only for as long as your account is active or as needed to provide you with the Service.

• Account Cancellation: If you choose to cancel your account, all your personal data associated with the account, including any stored API keys or trading-related data linked to your account, will be immediately and permanently deleted from our active systems. We do not keep backup copies of deleted user data for recovery purposes after cancellation.

Your privacy is paramount.

• No Selling Data: We do not sell your personal data to third parties.
• No Sharing Data: We do not share or provide your personal data to external companies for marketing or analysis purposes.
• Service Providers: We may share information with essential third-party service providers who perform services on our behalf (e.g., payment processing, server hosting in Europe), but only the information necessary for them to perform those services. These providers are obligated to protect your data and comply with relevant data protection laws.

Our Service provides predictions generated by Artificial Intelligence models. While we strive for accuracy, these predictions are based on algorithms and historical data and are subject to errors. They should not be considered infallible financial advice. Please refer to our Compliance / Terms of Service for detailed risk disclosures.

As our servers are in Europe, you have certain rights under the General Data Protection Regulation (GDPR) regarding your personal data:

• Access: You have the right to request copies of your personal data.
• Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Erasure: You have the right to request that we erase your personal data (fulfilled via account cancellation).
• Restrict Processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
• Object to Processing: You have the right to object to our processing of your personal data under certain conditions.
• Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us at info@giovannicanclini.com.

Our Service is not intended for use by individuals under the age of 18. We do not knowingly collect personal data from children.

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website or via email. Your continued use of the Service after such changes constitutes your acceptance of the new Privacy Policy.

If you have any questions about this Privacy Policy, please contact us at: info@giovannicanclini.com